Terms of service

Last updated: 2 October 2026

These terms and conditions apply when you, as a consumer, buy products from DOSE Athletic at doseathletic.com. By placing an order, you accept these terms. Please read them carefully before you order.

1. About us

The online store doseathletic.com is operated by:

Dose Athletic Sweden AB
Org. no. 559475-4433
Rotorvägen 6, 722 24 Västerås, Sweden
Email: customerservice@doseathletic.com

2. Ordering and contract

To place an order you must be at least 18 years old, or have your guardian's consent. When you place an order, you will receive an order confirmation by email. The contract between you and us is formed when we send the order confirmation. Please check that the confirmation is correct and contact us as soon as possible if something is wrong.

We reserve the right to cancel an order in the event of obvious pricing errors, incorrect product information, stock shortages or suspected fraud. If this happens, we will inform you and refund any amount already paid.

3. Prices

All prices are stated in Swedish kronor (SEK) including VAT. Shipping costs are added at checkout and are always shown before you complete your purchase. We reserve the right to change prices, but the price shown when you place your order applies to your purchase.

4. Payment

You can pay by card (for example Visa and Mastercard) or with Klarna. Card payments are processed through encrypted connections, and we never store your full card details. If you pay with Klarna, Klarna's terms apply in addition to these terms.

5. Delivery

Orders placed before 13:00 on weekdays are shipped the same day from our warehouse in Västerås. Orders within Sweden are delivered with PostNord, usually within 2–5 business days. International orders are shipped with DHL, and delivery times vary depending on the destination.

Shipping costs: Free shipping within Sweden on orders from 700 SEK; otherwise 39 SEK. Free shipping within the EU on orders from 1,000 SEK; otherwise 99 SEK.

If your delivery is delayed, we will inform you. If we have not delivered within 30 days of your order, or within the agreed time, you have the right to cancel the purchase and receive a full refund.

Please check your parcel when you receive it. If it is damaged in transit, report it to the carrier and to us as soon as possible. Parcels that are not collected are returned to us. In that case, we may charge you for the shipping and return costs.

6. Right of withdrawal (14 days)

Under the Swedish Distance Contracts Act (Distansavtalslagen) and EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving a reason.

To use your right of withdrawal, email us at customerservice@doseathletic.com with your order number before the 14-day period ends. You can also use the standard withdrawal form from the Swedish Consumer Agency (Konsumentverket). You must then return the product to us without undue delay, and no later than 14 days after you notified us.

We refund the amount you paid, including the original standard shipping cost, no later than 14 days after we received your withdrawal notice. We may wait with the refund until we have received the product back. The refund is made to your original payment method.

Unless otherwise stated below, you pay the cost of returning the product. You may try on the product the same way you would in a store. If the product has been used beyond what is needed to check its nature, characteristics and function, or if tags have been removed, we may deduct an amount corresponding to the reduction in value.

7. Extended returns for customers in Sweden (30 days, free)

For orders delivered within Sweden, we offer an extended 30-day open purchase with free returns and exchanges. Contact us within 30 days of receiving your order and we will send you a prepaid return label. The product must be unworn and unwashed, with tags attached and in its original packaging. This offer is in addition to your statutory right of withdrawal and does not limit it.

8. Exchanges

If you want to exchange a product for another size, contact us within 30 days of receiving your order. Customers in Sweden exchange for free. For customers outside Sweden, you pay the return shipping to us, and we pay the shipping of the new size to you.

9. Complaints (defective products)

Under the Swedish Consumer Sales Act (Konsumentköplagen), you have the right to complain about defects that existed when you received the product, for up to three years. If a defect appears within two years of delivery, it is assumed to have existed at delivery unless we can show otherwise.

Report the defect to us within a reasonable time after you discovered it. A complaint made within two months is always considered to have been made in time. Email customerservice@doseathletic.com with your order number, a description of the defect and, if possible, photos. For approved complaints we pay the return shipping and will repair, replace or refund the product in accordance with the law.

Normal wear and tear, or damage caused by incorrect use or care (for example washing that does not follow the care instructions), is not considered a defect.

10. Product information

We do our best to describe and show our products as accurately as possible. Colours may vary slightly depending on your screen settings. We are not bound by obvious errors in prices or product information on the website.

11. Personal data and cookies

We process your personal data in accordance with the GDPR. Read more about how we handle personal data and cookies in our privacy policy.

12. Discount codes

Discount codes apply according to the terms stated for each code and cannot be combined with other offers unless stated otherwise. Discount codes cannot be exchanged for cash.

13. Reviews and content

If you submit a review, you are responsible for its content. We may remove reviews that are offensive, unlawful or not related to the product. All content on doseathletic.com, such as texts, images and logos, belongs to DOSE Athletic or our partners and may not be used without our permission.

14. Force majeure

We are not responsible for delays or failures caused by circumstances beyond our control, such as war, natural disasters, pandemics, strikes, government decisions or disruptions at carriers or suppliers.

15. Disputes and applicable law

If you are not satisfied, please contact us first and we will do our best to find a solution. If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at arn.se.

These terms are governed by Swedish law. This does not affect the mandatory consumer protection you are entitled to under the law of the country where you live.

16. Changes to these terms

We may update these terms. The terms that apply to your purchase are the ones published on the website when you placed your order.