FAQ
Shipping & Returns
Shipping & Returns
What is your turn and exchange policy?
What is your turn and exchange policy?
We stand behind the quality of every product we sell. If your purchase does not work out for any reason, you may initiate a return or exchange within 30 days of receiving your order. Products must be unwashed and unworn with original tags. Returns can be refunded back to the original payment method or come in the form of store credit. We cannot offer free return shipping for international orders or refunds for customs or Duties.
How long will it take customer service to respond?
How long will it take customer service to respond?
You can expect a response within 1 business days. Our customer service team works Monday-Friday.
I ordered the wrong item. Can I change or cancel the order when it has been placed?
I ordered the wrong item. Can I change or cancel the order when it has been placed?
Unfortunately, if your order has already been fulfilled, we are unable to make any modifications to your order as it's already on its way to you. If you have any questions about your most recent order, please email us customerservice@doseathletic.com
The tracking says the parcel has been delivered but I never received it.
The tracking says the parcel has been delivered but I never received it.
If your tracking information states that your package was delivered but you never received it, please email customerservice@doseathletic.com and one of our customer representatives will be able to further assist you.
Who is responible for international taxes and duties?
Who is responible for international taxes and duties?
Taxes and duties incurred by each country on imported items are the customer's responsibility. Custom fees are based on the total value of the products entering your country. Unfortunately, we have no control over this.
EU countries do not have duties from Sweden.
DOSE ATHLETIC
What does DOSE stand for?
What does DOSE stand for?
It is an abbreviation of Dopamine, Oxytocin, Seratonin, and Endorphins, the four major brain chemicals that create happiness. All of them are more or less activated by physical activities.
CONTACT US
If you have further queries feel free to reach out to us, our team is available to support you 24/7